An Investigation of Using Information Technology in Dental Offices: A Cross-Sectional Study

Document Type : Original Article


1 Department of Health Information Technology, Paramedical School, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran

2 Assistant Professor (Medical Informatics), Department of Health Information Technology, Paramedical School, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran


Introduction: The advent of the Internet and other modern information technologies had a greater impact on the provision of dental services and increased the speed and accuracy, and reduced the errors, and improved the diagnosis and treatment. The aim of this study was to investigate the use of IT by dentists in their private offices, and the reasons for avoiding using IT.
Methodology: In this cross-sectional study which was conducted in 2017, 280 dental offices in Ahvaz were surveyed. The data gathering tools were a checklist to identify the technologies used in office and their application, and a questionnaire to determine the reasons for avoiding using the technology. Data were collected by going directly to doctors' offices. SPSS16 was used for data analysis.
Results: 65.4% of the offices had at least a computer. 43.1% of the offices had Internet access. 34.1%, 11.4%, 9.5%, and 46.9% of the offices used SMS, Email, website, and modern technologies, respectively.
Conclusion: The results showed that Despite the availability of suitable facilities, the use of information technology in dental offices is not desirable. Providing information and training on the use of information technology for dentists can significantly expand the use of it in dentistry.


Taghvaei M, Akbari M. Level of Using Information and Comminication Technology in Educational and Research;Isfahan University. Journal of Applied Sociology. 2010 summer; 21(2): p. 19-34.
Safdari R, Ghazi Saeedi M, Zahmatkeshan M. Information Technology (IT):A New Revolution in Urban Health Development. payavard. 2012; 6(3): p. 170-181.
Mehrabi N. Information Technology and its Application in Healthcare and Clinical Wards. Journal of Factuly of Paramedicine AJA University of Medical Science. 2010; 5(2): p. 28-31.
Natagh F, Rezai-rad M. Role of E-health in Providing Health Services. Scientific Journal of Education Development Office Health Scool. 2012 winter; 11(42): p. 23-33.
Karimi Alavijeh M, Sharif Khalifeh Soltani SM, Bakhtiar Nasrabadi HA. The Perspectives of Ict's Application in the Teaching and Learning Process of Higher Education. Iranian Of Higher Education. 2009 spring; 1(4): p. 179-198.
Torabi T, Haji hasani F. Effects of Information and Communication Technology on Economic Integration in the Selected Developing Countries. Quartery Journal of Economical Modeling. 2009 spring; 3(8): p. 153-172.
Tamjid S, Rezaei Sharifabadi S. Study of effective usage of information technology by residents in Iran university of medical sciences. journal of health administration. 2010; 13(40): p. 23-30.
Dargahi H, Safdari R, Mahmoudi M, Mohammadzadeh N. Mechanisms of Health Care Information Technology Development. payavard. 2007; 1(1): p. 32-38.
Ajami S, Ahmadi B. Information Technology in the Process of Providing Medical Services by Doctors. Health Information Management. 2014; 12(5): p. 555-556.
Kahouei M, Babamohamadi H. Factors Affecting Information Technology Acceptance in Clinical Settings from Nurses' Perspective. payavard. 2013; 7(4): p. 262-277.
Kahouei M, Babamohamadi H, Ghazavi Shariat Panahi SS. Use of Information Resources for Clinical Decisions by Nurses and Nursing Students, and Its Barriers after Introducing Information Technology. Iranian Journal of Medical Education. 2013; 13(3): p. 244-253.
Esmaeili M, Toloie Eshlaghi A, Pour Ebrahimi A, Esmaieli R. Study on Feasibility and Acceptance of Implementation of Technology Acceptance Model of Davis in Staff of Shahid Beheshti University of Medical Sciences. Pejouhandeh. 2013; 18(1): p. 40-45.
Kahouei M, Asefi A, Davoodi Z, Mousavi RS. The Prioritization of Barriers and Facilitators In Physicians’ Adoption Towards Information Technology In Health Area. Health Information Management. 2014; 11(5): p. 557.
Delrose Dc, Steinberg Rw. The Clinical Significance of the Digital Patient Record. The Journal of the American Dental Association. 2000 june; 131: p. 57s-60s.
Mohebbi SZ, Sahebjamei M, Kharazifard MJ, Ebrahimpour MR, Bonabi M. Application of Information Technology by Iranian Dentists: Assessment of Knowledge and Performance. The Journal of Islamic Dental Association of IRAN. 2014; 26(1): p. 66-73.
Flores-Mir C, Palmer NG, Northcott HC, Huston C, Major PW. Computer and Internet Usage by Canadian Dentists. Journal Canadian Dental Association. 2006; 72(3): p. 145.
Schleyer TTK, Thyvalikakath Tp, Spallek H, Torres-Urquidy MH, Hernandez P, Yuhaniak J. clinical computing in general dentistry. journal of the American medical informatics association. 2006; 13(3): p. 344-352.
Abramovicz-Finkelsztain R, Barsottini CGN, Marin HF. Electronic Dental Records System Adoption. InMEDINFO 2015: EHealth-enabled Health: Proceeding of the 15th World congress on Health and Biomedical Informatics. 2015; 216: p. 17.
Hoseini A, Moghaddasi H, Naghavian M. Data Elements Used in Dental Care Settingd in Selected Countries and Designing a Model for Iran. Health Information Management. 2012; 8(6): p. 883.
Schleyer TKL. Why Integration is Key for Dental Office Technology. The Journal of the American Dental Association. 2004; 135: p. 4s-9s.
Schleyer TKL. Digital Dentistry in the Computer Age. The Journal of the American Dental Association. 1999; 130(12): p. 1713-1720.
Maleki Z, Goudarzi M, Mohtashemi L, Faghihi B. Knowledge and attitudes of Dental Students and Academic Staffs towards Internet Usage in Dental Training in Shahid Beheshti University of Medical Sciences. Journal of Dental School Shahid Beheshti University of medical sciences. 2010; 28(1): p. 40-46.
Farman AG, Levato CM, Gane D, Scarfe WC. How going digital will affect the dental office. Journal Of The American Dental Association. 2008; 139(6): p. 14S-19S.
Hadianfard AM, Molakhayat N, Hoseini M. Why General Physicians Are Reluctant to Use Information Technology in Their Private Clinic? Journal of Medical Council of Islamic Republic of Iran. 2015; 33(1): p. 14-19.
Shokrizadeh Arani L, Karami M. The Effects of Information Technology on the Improvement of Health Systems in the Viewpoint of the Staff of Beheshti Hospital in Kashan. Health Information Management. 2012; 8(6): p. 841.
Malekian N, Mirzakhanian A, Hashemizade SR. an Academic Survey on the Relation of Using SMS in Youngs Interpersonal Communications (Case Study : Bandar Abbas University Students ). Media Studies. 2013 summer; 8(21): p. 79-89.
Syavoshi M, Abedin B. Investigating Customers Attitude and Perception Toward Mobile Marketing in the ICT Era. Journal of Information Technology Management. 2010 autumn; 2(3): p. 53-68.
Mazhari S. Sending Short Message System (SMS) for Mental Health Patients. Iranian Journal of Psychiatry and Clinical Psychology. 2013 summer; 19(2): p. 156-157.
Nematolahi M, Abhari S. Assessing the Information and Communication Technology Infrastuctures of Shiraz University of Medical Sciences in order to Implement the Telemedicine System in 2013. Interdisciplinary Journal of Virtual Learning in Medical Sciences. 2013 summer; 5(2): p. 44-51.
Salehiniya H. The Use of Electronic Mail ( e-mail ) Doctor Patient Relationship in Iran: A Necessity. Journal of Strides in Development of Medical Education. 2014; 11(2): p. 289-291.
Seth P, Ismail Abu-Abed M, Kapoor V, Nicholson K, Agarwal G. Email Between Patient and Provider : Assessing the Attitudes and Perspectives of 624 Primary Health Care Patient. JMIR Medical Informatics. 2016; 4(4).
John JH, Thomas D, Richards D. Questionnaire survey on the use of computerization in dental practices across the Thames Valley region. British Dental Journal. 2003; 195(10): p. 585-590.
Gheshmi A. Social Media and Health communication. In 3rd National Sociology and Social Sciences conference; 2015 Jun 18; Tehran, Iran.
Shahmoradi M, Tajrishi H, Nazari E, Delaram Z, Zeinali N, Safaei AA. The Role of Network in Healthcare : Application and Limitations. Journal of Health and Biomedical Informatics. 2015; 2(2): p. 124-128.
Salarvand S, Sheikh Abumasoudi R, Kashani F, Samadbeik M, Salarvand H. Assessing the Necessitate Quality Indicators of Hospitals Websites (A Literature Review). Journal of Hospital. 2016 spring; 15(1): p. 87-100.
Fathifar Z, Hosseini A, Alibeig MR. Survey of Persian Medical and Health Websites Qualification with Silberg Criteria. Journal of Health Administration. 2007 summer; 10(28): p. 25-30.
Van der Zande MM, Gorter RC, Aartman IHA, Wismeijer D. Adoption and Use of Digital Technologies among General Dental Practitioners in the Netherlands. PLOS ONE. 2015 march; 10(3): p. e0120725.