Jundishapur Scientific Medical Journal

Jundishapur Scientific Medical Journal

Investigating Patient Companions’ Level of Satisfaction with the Intensive Care Units of Ahvaz University Hospitals in the Second Half of 2023

Document Type : Original Article

Authors
Fatemeh Moftakhar 1
Reza Akhondzadeh 2
Mahbobe Rashidi 3
Elahe Sadat Ghazinezhadian Shooshtari 4
1 Assistant Professor of Anesthesiology, Department of Anesthesiology, Pain Research Center, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran.
2 Full Professor of Anesthesiology, Department of Anesthesiology, Pain Research Center, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran.Ahvaz, Iran.
3 Associate Professor of Anesthesiology, Intensivist, Department of Anesthesiology, Pain Research Center, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran.
4 Medical Student, Ahvaz Jundishapur University of Medical Sciences, Ahvaz, Iran.
10.32592/JSMJ.23.3.211
Abstract
Background and Objectives Assessing the satisfaction levels of family members caring for patients in intensive care units (ICUs) is crucial for evaluating the overall quality of patient care. This study aimed to measure the satisfaction of patient companions in ICU settings at Ahvaz teaching hospitals during the second half of 2023.
Subjects and Methods This was a cross-sectional study including 385 family members of patients admitted to ICU.
Results The mean score of satisfaction was 73.53 ± 18.92. While factors such as gender, education, and age did not significantly impact satisfaction, companions living with the patient (p=0.003) and those whose patients had longer hospital stays (p<0.001) reported higher satisfaction levels.
Conclusion Patient companions reported the highest satisfaction with their involvement in patient care but expressed the lowest satisfaction with their participation in decision-making processes. This suggests that family members may not be adequately involved in patient care decisions. Improving the satisfaction of patient family members in intensive care units is crucial, as it directly correlates with overall patient satisfaction and can significantly enhance the quality of care provided. Therefore, developing strategies to address this issue is essential.
Keywords
Intensive Care Unit
Patient companions
Satisfaction
Subjects

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Jundishapur Scientific Medical Journal
Volume 23, Issue 3 - Serial Number 150
July and August 2024
Pages 211-222

  • Receive Date 20 February 2024
  • Revise Date 24 April 2024
  • Accept Date 06 May 2024